Inhouse Service Supervisor
Leybold USA Inc.
Leybold USA Inc.
Export, PA Export, PA Full-time Full-time Estimated:
$67.
4K - $85.
3K a year Estimated:
$67.
4K - $85.
3K a year Mission/Purpose of the Job:
Oversee the In-house service business to achieve annual business goals for revenue & gross profit in coordination with the regional and Global services strategies.
Coordinates the planning, scheduling, and prioritization for all in-house repairs, including Third Party Service Providers (3PSP), to achieve 30-day TAT and overall customer satisfaction.
Works with the Service Technology Center (STC) Planner to maintain in-house repair capacity plan and monitors workflow.
Supervise Service Admin Team.
The Service Supervisor is responsible for Main
Responsibilities:
Coordinate daily work load with the STC Planner and Team Leader all repair work scheduling, prioritization, quality, on-time delivery, and capacity planning running through the service depots (i.
e.
Glenwillow, Dresden, etc.
) to assure efficiency of jobs Act as primary interface between Service Admin, Sales, Service Technology Centers (STC), Logistics (related to STC's), and 3PSP's for all repair statuses, warranty decisions, and escalations Monitor and analyze operating reports such as turn around time (TAT), warranty, backlog, capacity, service orders over 30 days, closed but not invoiced and other Key Performance Indicators (KPI) of the Service Technology Centers (STC).
Develop, generate and provide strategic analysis reports (with focus on reason for variance deviation between planned and actual) of set Key Performance Indicators.
Review repair details from the technicians for accuracy and content when needed.
Coordinate with the STC Failure Analysis Engineer (FAE) to develop supporting documentation for warranty denial & failure analysis reports.
Communicate findings with the Leybold Sales team,(i.
e.
, written reports, and photos) Coordinate capacity planning for 3rd Party Service Providers, ensure delivery dates are met, monitor TAT and other KPI's Monitor and report on VT's Logistics KPI's, escalate when needed Supervise and develop the service admin team for optimal resource utilization, quality of work, and time reporting.
Prioritize and coordinate daily work load within service admin, dealing with day to day employee issues and interface with the service operations leader as required.
Supervise human resources, including selection, recommend staffing levels and changes in accordance with company and departmental mission, coaching, discipline and motivation of staff.
Maintain a training matrix for the team.
Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
Respectfully takes direction from supervisor/ manager ; other duties as assigned.
Skills / Knowledge / Experience Education level B.
S.
degree in a technical related discipline is preferred Relevant Previous experience (minimum 5 years of experience to competently carry out the role, not total year of experience) At Least 5 years experience managing a service organization providing service for a technical product.
Ability to manage several data management systems and consolidating information to make informed business decisions.
Knowledge areas/Skills (minimum level of knowledge to fulfill the role's responsibilities) Individual must have be self-motivated and result driven Ability to analyze data and influence improvements Strong MS Office skills especially Excel and PowerPoint; Power BI and SAP is a plus Excellent oral and written communication skills and strong interpersonal skills Other requirements (e.
g.
Language skills; competencies; expected travel requirements) Project planning, Managing & Measuring Work, Process Management, Planning, and Technical Ability to travel up to 15% may be required LEYBOLD USA INC.
is an Equal Opportunity Employer - M/F/Disabled/Veterans Physical Demands and Work Environment While performing the duties of this job, the employee can potentially be exposed to work near moving mechanical parts.
The employee is occasionally at risk of electrical shock and vibration.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, , and talk or hear.
The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds.
This position requires frequent computer use.
Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
This position requires occasional 15% of the position, often overnight or multiple days.
This position will have remote flexibility after training (60% in office/40% remote).
Scope of the job Geographical scope of the role:
Domestic Interaction skills required for the role - ability to interact with all employees, contracted service providers, and customers Internal and external factors which would impact this role - balancing work loads with all service providers Pattern of work cycle (e.
g.
how much planning, priority setting, coordinating) - Everyday Money Measures - an annual budget or revenue which this role is directly responsible for, or the percentage of their operational/departmental budget/revenue target this role will manage.
Responsible for all inhouse reapair revenue and a portion of exchange pool renvenue.
Non-Money Measures - which show the scope or variety of the job.
Developing metrics to monitor and improve team performance People - The number of people reporting to the role (if any) - 6 The number of people/functions to whom a service is provided.
all customers including internal/external Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Export, PA 15632:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
How many years' experience do you have with managing a service department or service organization? License/Certification:
Driver's License (Preferred) Shift availability:
Day Shift (Preferred) Work Location:
Hybrid remote in Export, PA 15632.
Estimated Salary: $20 to $28 per hour based on qualifications.
Leybold USA Inc.
Export, PA Export, PA Full-time Full-time Estimated:
$67.
4K - $85.
3K a year Estimated:
$67.
4K - $85.
3K a year Mission/Purpose of the Job:
Oversee the In-house service business to achieve annual business goals for revenue & gross profit in coordination with the regional and Global services strategies.
Coordinates the planning, scheduling, and prioritization for all in-house repairs, including Third Party Service Providers (3PSP), to achieve 30-day TAT and overall customer satisfaction.
Works with the Service Technology Center (STC) Planner to maintain in-house repair capacity plan and monitors workflow.
Supervise Service Admin Team.
The Service Supervisor is responsible for Main
Responsibilities:
Coordinate daily work load with the STC Planner and Team Leader all repair work scheduling, prioritization, quality, on-time delivery, and capacity planning running through the service depots (i.
e.
Glenwillow, Dresden, etc.
) to assure efficiency of jobs Act as primary interface between Service Admin, Sales, Service Technology Centers (STC), Logistics (related to STC's), and 3PSP's for all repair statuses, warranty decisions, and escalations Monitor and analyze operating reports such as turn around time (TAT), warranty, backlog, capacity, service orders over 30 days, closed but not invoiced and other Key Performance Indicators (KPI) of the Service Technology Centers (STC).
Develop, generate and provide strategic analysis reports (with focus on reason for variance deviation between planned and actual) of set Key Performance Indicators.
Review repair details from the technicians for accuracy and content when needed.
Coordinate with the STC Failure Analysis Engineer (FAE) to develop supporting documentation for warranty denial & failure analysis reports.
Communicate findings with the Leybold Sales team,(i.
e.
, written reports, and photos) Coordinate capacity planning for 3rd Party Service Providers, ensure delivery dates are met, monitor TAT and other KPI's Monitor and report on VT's Logistics KPI's, escalate when needed Supervise and develop the service admin team for optimal resource utilization, quality of work, and time reporting.
Prioritize and coordinate daily work load within service admin, dealing with day to day employee issues and interface with the service operations leader as required.
Supervise human resources, including selection, recommend staffing levels and changes in accordance with company and departmental mission, coaching, discipline and motivation of staff.
Maintain a training matrix for the team.
Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
Respectfully takes direction from supervisor/ manager ; other duties as assigned.
Skills / Knowledge / Experience Education level B.
S.
degree in a technical related discipline is preferred Relevant Previous experience (minimum 5 years of experience to competently carry out the role, not total year of experience) At Least 5 years experience managing a service organization providing service for a technical product.
Ability to manage several data management systems and consolidating information to make informed business decisions.
Knowledge areas/Skills (minimum level of knowledge to fulfill the role's responsibilities) Individual must have be self-motivated and result driven Ability to analyze data and influence improvements Strong MS Office skills especially Excel and PowerPoint; Power BI and SAP is a plus Excellent oral and written communication skills and strong interpersonal skills Other requirements (e.
g.
Language skills; competencies; expected travel requirements) Project planning, Managing & Measuring Work, Process Management, Planning, and Technical Ability to travel up to 15% may be required LEYBOLD USA INC.
is an Equal Opportunity Employer - M/F/Disabled/Veterans Physical Demands and Work Environment While performing the duties of this job, the employee can potentially be exposed to work near moving mechanical parts.
The employee is occasionally at risk of electrical shock and vibration.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, , and talk or hear.
The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms.
The employee must occasionally lift and/or move up to 10 pounds.
This position requires frequent computer use.
Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
This position requires occasional 15% of the position, often overnight or multiple days.
This position will have remote flexibility after training (60% in office/40% remote).
Scope of the job Geographical scope of the role:
Domestic Interaction skills required for the role - ability to interact with all employees, contracted service providers, and customers Internal and external factors which would impact this role - balancing work loads with all service providers Pattern of work cycle (e.
g.
how much planning, priority setting, coordinating) - Everyday Money Measures - an annual budget or revenue which this role is directly responsible for, or the percentage of their operational/departmental budget/revenue target this role will manage.
Responsible for all inhouse reapair revenue and a portion of exchange pool renvenue.
Non-Money Measures - which show the scope or variety of the job.
Developing metrics to monitor and improve team performance People - The number of people reporting to the role (if any) - 6 The number of people/functions to whom a service is provided.
all customers including internal/external Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Export, PA 15632:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
How many years' experience do you have with managing a service department or service organization? License/Certification:
Driver's License (Preferred) Shift availability:
Day Shift (Preferred) Work Location:
Hybrid remote in Export, PA 15632.
Estimated Salary: $20 to $28 per hour based on qualifications.
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